STAIRLOCK is a national manufacturer and installer of premium residential staircases, supplying Australia’s leading home builders. We operate in a high-accountability, fast-moving sales environment where accuracy, follow-through and professionalism matter. Our reputation is built on doing things well, delivering on our promises, and supporting our sales team with strong systems and processes. We are in a growth phase nationally and are deliberately building a team of people who take pride in their work, value structure, accountability and autonomy, and want to be part of a high-performing and values driven culture. 

At STAIRLOCK:

• Sales support is critical to revenue and customer experience

• Expectations are clear — you’re supported, not set up to fail

• Good people are trusted, developed and respected

• Flexibility and balance are part of how we operate, not a perk.

If you’re looking for a professional environment where excellence is recognised — this will resonate.

The Role

You’ll join our centralised Customer Solutions team, and will be responsible for providing high-quality sales administration and customer service support to our Victorian customers, working closely with our Victorian team. Based in our modern head office at Lionsgate Business Park, Elizabeth South, you’ll manage quotes, sales documentation, CRM accuracy and customer communication — ensuring the sales process is clean, organised and reliable from start to finish.

You'll be a great fit if you:

• Have admin or customer support experience

• Are organised, proactive and confident on the phone

• Learn fast and work well with systems

• Take pride in accurate, high-quality work

• Enjoy being the “glue” in a fast-moving environment

• Values structure, clear expectations and accountability

• Wants to work in a business that is serious about growth and standards

Why STAIRLOCK

• A stable, growing national business

• Flexible work arrangements

• Birthday Leave - coming in 2026!

• Strong onboarding and clear role expectations

• A respectful, professional team culture

• A role where your contribution directly supports revenue and customer outcomes

• Our Values aren't just words on the wall - they drive everything we do:

  • Measure Twice, Cut Once • Quality first

  • Better Together • We collaborate

  • Find a Better Way • We improve constantly

  • Customers: Our Lifeblood • We deliver on our promises

To Apply:

Click Apply to be redirected to our Careers Portal and submit:

• Your resume

• A brief cover letter outlining your relevant experience and successes, and why STAIRLOCK represents the right next step in your career.

• Answer the screening questions. 

Due to our Christmas closure (Monday 22nd December 2025 to Friday 9 January 2026), shortlisted candidates will be contacted from12 January 2026. During our closure, questions and enquires may be sent to hr@stairlock.com.au, we will respond as soon as possible.

Please note: Only applications submitted via our Careers Portal will be considered, applications submitted via email will not be reviewed.